Protect Yourself: Spot, Avoid, and Report Tech Support Scams
Spotting and Avoiding Tech Support Scams
Tech support scammers prey on unsuspecting individuals, creating an illusion of computer issues, such as viruses, to deceive and persuade victims into unnecessary tech support services. Their ultimate goal is to extract money from you for fixing a non-existent problem. These scammers often request payment via wiring money, gift cards, prepaid cards, cash reload cards, cryptocurrency, or money transfer apps, making it difficult to reverse the transactions.
Phone Calls: Beware of Pretentious Computer Technicians
One common tactic used by tech support scammers is calling and pretending to be computer technicians from well-known companies. They claim to have identified issues with your computer and request remote access to perform diagnostic tests. Subsequently, they demand payment to fix a problem that doesn’t truly exist. If you receive an unexpected call regarding your computer, hang up immediately.
Pop-Up Warnings: Don’t Fall for Fake Security Alerts
Tech support scammers may try to deceive you with pop-up windows appearing on your computer screen. These windows mimic error messages from your operating system or antivirus software and may feature logos from reputable companies. They warn about apparent security issues and prompt you to call a provided phone number for assistance. If you encounter such pop-ups, refrain from calling the number, as genuine security alerts will never ask for it.
Online Ads and Search Results: Choose Trusted Tech Support
Scammers aim to have their websites appear in tech support-related online search results or run their own ads. They anticipate you will call the advertised phone number for help. To avoid falling into their trap, seek tech support services from established and reputable companies.
Two Key Points to Avoid Tech Support Scams
- Legitimate tech companies will never initiate contact with you via phone, email, or text message regarding computer issues.
- Authentic security pop-up warnings from legitimate tech companies will not request you to call a phone number or click on any links.
What To Do if You Suspect Computer Issues
If you suspect a problem with your computer, start by updating your computer’s security software and conducting a thorough scan. For technical assistance, seek help from trusted sources, such as reputable software companies offering online or phone support. Additionally, local stores selling computer equipment may provide in-person technical support.
Seeking Legitimate Help: Trustworthy Tech Support Options
When facing computer-related concerns, rely on genuine and trusted tech support options. Reputable companies do not resort to unsolicited phone calls, emails, or text messages to address computer issues. Always verify the legitimacy of the support services you seek.
What To Do if You Were Scammed
If you fell victim to a tech support scam and paid with a credit or debit card, act swiftly by contacting your credit card company or bank. Report the incident, explain the situation, and inquire about the possibility of reversing the charges. If the scammer received payment via gift card, reach out to the issuing company immediately to request a refund.
If you provided a scammer remote access to your computer, update your computer’s security software, conduct a scan, and eliminate any identified problems. If you shared your username and password, change your password promptly, and update it on any other accounts or websites where you use the same credentials. Opt for a strong and unique password to enhance security.
Avoiding Tech Support Refund Scams: Stay Cautious
Be cautious if someone contacts you claiming to offer a refund for tech support services you paid for. It is likely a fake refund scam. Scammers may ask about your satisfaction with the services and offer a refund if you express dissatisfaction. Alternatively, they might claim that the company is closing and issue fake refunds. Refrain from sharing bank account, credit card, or other payment information with them.
Reporting Tech Support Scams: Help Stop the Scammers
If you encounter a tech support scammer, report the incident to the Federal Trade Commission (FTC) at ReportFraud.ftc.gov. By reporting scams, you contribute to building cases against scammers and aid in preventing further victimization. Your actions can make a significant difference in stopping these fraudulent schemes. Remember, staying vigilant and informed is crucial to protecting yourself from tech support scams.
